1. Who this policy covers
This policy explains how Veridian Peptides processes information submitted through veridian-peptides.com, email and order-support workflows. Questions or privacy requests can be sent to info@veridian-peptides.com.
2. Information we collect
- Order and delivery information: name, email, phone, address, country, ordered items, payment choice, notes and order status.
- Contact and email information: sender, recipient, subject, message content and attachments.
- Newsletter information: email address, subscription status and source.
- Checkout recovery information after an email is entered: cart contents, contact details, totals, checkout step and browser user-agent.
- Review information: order reference, order email, display name, rating, review text, moderation status, an IP-derived hash and browser user-agent.
- Batch-record and verification requests: contact email, order reference, product, strength, batch, lot and request notes.
- Local device preferences: cart contents and language choice stored in your browser.
3. Why we use information
We use information to process orders, check stock, send payment and shipping updates, answer enquiries, provide tracking, prevent abuse, recover interrupted checkouts, moderate verified-order reviews, manage documentation requests and meet legal or security obligations.
4. Service providers and transfers
Information may be processed by infrastructure, email, shipping, security and payment-service providers where needed to operate the service. Because orders and services may be international, information may be processed outside your country. We do not sell personal information.
5. Retention
Records are kept only for as long as reasonably necessary for order fulfilment, support, fraud prevention, accounting, dispute handling, legal obligations and service security. Retention periods vary by record type. Deletion requests are assessed against obligations to preserve transaction or compliance records.
6. Security
Administrative pages are access-controlled and public tracking does not display a recent-order list. No online system is completely secure. Customers should not send sensitive medical information, passwords or private keys through forms or email.
7. Your choices and rights
You may request access, correction or deletion of your information, unsubscribe from marketing messages and ask questions about processing by emailing us. Depending on your jurisdiction, additional rights may apply. We may request reasonable verification before acting on a request.
8. Cookies and browser storage
The site uses browser storage for the shopping cart and language preference. Essential security or session technologies may be used by the hosting platform. The site does not currently describe or rely on third-party advertising pixels in this policy.
9. Minors and changes
The website is not intended for anyone under 18. We may update this policy when the service or legal requirements change; the current date will appear at the top of the page.